What to Expect

🛒 What to Expect When Buying from Balustrade Shop

We want your buying experience to be simple, transparent, and stress-free. Here’s how we guide you from start to finish:

1. Easy Product Selection

Browse our online catalogue for stainless steel tubing, fittings, and glass balustrade components.
Use our Help Me form if you’re unsure — one of our sales experts will call you back to guide your choice.

2. Clear Quotes & Pricing

You’ll receive a detailed quote showing product codes, sizes, and quantities.
Courier costs are upfront: R250 for small packages and R800 for large packages.
No hidden charges — what you see is what you pay.

3. Flexible Payment Options

Pay securely via Bob Pay, PayFast, or EFT (for custom orders).
All payments are processed safely for your peace of mind.

4. Lead Times You Can Plan Around

Manufacturing, picking & packing: 10–15 working days.
Courier delivery: 2–3 working days depending on your location.
You’ll get updates once your order is ready to ship.

5. Quality & Compliance Guaranteed

All products are manufactured to SANS standards for safety and durability.
We only supply high-quality stainless steel and glass components built to last.

6. Returns & Refunds

Non-custom items can be returned if they are in original condition.
Refunds are processed within 5–10 working days once items are received and inspected.

7. Ongoing Support

Need help after your purchase? Our team is just an email or call away.
We’ll gladly advise on installation, maintenance, or choosing the right accessories.

✅ At Balustrade Shop, we believe in good service, competitive pricing, and strong relationships. From the moment you order to the day your balustrades are installed, we’re with you every step of the way.