Frequently Asked Questions
How do I place an order?
Browse our products, add your chosen items to your cart, and proceed to our secure checkout. If you’re unsure what you need, simply fill in our Contact form or DIY Guidance form and one of our sales specialists will call you back to guide you through the right solution.
What payment methods do you accept?
We accept Bob Pay, PayFast, Paystack, and EFT for custom orders. All transactions are processed securely for your peace of mind.
How long does delivery take and what does it cost?
Our standard lead time is 10–15 working days for manufacturing, picking, and packing. Courier delivery usually takes an
additional 2–3 working days, depending on your location.
- Small packages: R250
- Large packages: R800
What is your return policy?
Items may be returned if they are not custom-made and are still in their original
condition. Once received and inspected, refunds are processed within 5–10 working days.
How can I contact customer support?
You can reach us anytime via email or WhatsApp, and one of our experienced sales team members will be in touch to assist you promptly.